Vitafoam Uganda values your privacy and is committed to protecting your personal information whenever you visit our website, purchase products, or contact our customer support team. This Privacy Policy explains how we collect, use, store, and safeguard your information when using the Vitafoam Uganda website and services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you interact with Vitafoam Uganda, we may collect personal and non-personal information, including:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Order history

Non-Personal Information

  • Browser type
  • Device information
  • IP address
  • Website usage statistics
  • Cookies and tracking data

This information helps us improve our website experience, process orders efficiently, and provide better customer service.

How We Use Your Information

Vitafoam Uganda uses collected information for purposes including:

  • Processing and delivering customer orders
  • Responding to inquiries and support requests
  • Improving website functionality and user experience
  • Sending order updates and promotional offers
  • Preventing fraud and unauthorized activities
  • Meeting legal and regulatory obligations

We do not sell, rent, or trade customer personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies to enhance browsing experience, remember preferences, and analyze website traffic. Cookies help us understand how users interact with our website and allow us to improve performance.

Users may disable cookies in their browser settings, although some website features may not function properly afterward.

Data Protection and Security

Vitafoam Uganda implements appropriate security measures to protect customer information against unauthorized access, misuse, disclosure, or loss. While we strive to use commercially acceptable means to safeguard data, no online platform can guarantee complete security.

Third-Party Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or external services. Vitafoam Uganda is not responsible for the privacy practices or content of external websites.

Customer Rights

Customers may request to:

  • Access personal information
  • Correct inaccurate data
  • Request deletion of personal data
  • Opt out of marketing communications

Requests can be made through our official contact channels.

Children’s Privacy

Vitafoam Uganda does not knowingly collect personal information from children under the age of 13.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, operations, or legal requirements. Updates will be published on this page with the revised effective date.

Contact Information

For questions regarding this Privacy Policy, please contact:

Vitafoam Uganda
Yusuf Lule Road, Njeru, Uganda
Email: gm@vitafoam.ug
Phone: +256 753 530 694