FAQs
Frequently Asked Questions
Find answers about Vitafoam (2015) Limited products, ordering, delivery, payments, warranties and customer support.
General Questions
What does Vitafoam manufacture?+
We manufacture quality mattresses, pillows, cushions, foam products and sleep solutions for homes and institutions.
Where are you located?+
Vitafoam (2015) Limited serves customers throughout Uganda through its showroom, dealers and delivery network.
Why choose Vitafoam?+
Our products combine comfort, durability and quality manufacturing to provide better sleep.
Products
Which mattress is best for back support?+
Our orthopedic and high-density mattress ranges are popular choices. Our sales team can recommend the best option for your needs.
Do you offer custom sizes?+
Yes. Selected products can be manufactured in custom dimensions upon request.
Ordering
How do I place an order?+
Order online, via WhatsApp, by phone or by visiting our showroom or authorised dealers.
Can I checkout as a guest?+
Yes. You may checkout without creating an account.
Delivery
Do you deliver across Uganda?+
Yes. Delivery is available to Kampala and many towns across Uganda.
Can I choose a delivery date?+
Where available, you can select your preferred delivery date during checkout.
Payments
Which payment methods do you accept?+
MTN Mobile Money, Airtel Money, Pesapal, bank transfer and major payment cards.
Warranty & Returns
Do your products have a warranty?+
Selected products include a manufacturer's warranty covering manufacturing defects under normal use.
Can I return a mattress?+
Unused products may qualify subject to company policy. Contact customer support for assistance.
Customer Support
How can I contact Vitafoam?+
Phone, WhatsApp, email or the contact form on our website.
Need More Help?
Our customer care team is ready to assist you.
Call Us Email Us WhatsAppBusiness Hours
Monday - Friday
8:00 AM - 5:00 PM
8:00 AM - 5:00 PM
Saturday
9:00 AM - 2:00 PM
9:00 AM - 2:00 PM
Sunday
Closed
Closed
Public Holidays
Contact Customer Care
Contact Customer Care
